We want to hear from you!

The Hume Riverina Community Legal Service aims to be focused on the needs of clients, to show respect for clients and to be responsive to client expectations.  HRCLS seeks to consider ideas, to incorporate constructive comments into its work and to respond to the viewpoints and advice of others but if we haven’t, we would like to know about it.

Your feedback helps us to review our service and if you’d like to tell us about your experience, positive or negative, please complete the Feedback, Suggestions & Complaints for below.

Your feedback will be provided to a senior staff member to review and act in accordance with the Client Satisfaction and Managing Complaints Policy.

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Have you discussed this with anyone at HRCLS yet?  

If yes, with who?

Please tell us about your feedback, suggestion or complaint

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Would you like to talk to a Manager about this? 

You do not have to tell us your name, however, if you would like a Manager to follow up on your feedback, suggestion or complaint, please provide your name and contact details below: 

Nameyour full name
Phone

Thank you for completing this form. This will now be passed onto a Senior Staff and you will be contacted (if your details were provided above) within 21 days to discuss further. 

Hume Riverina Community Legal Service has a Client Satisfaction and Managing Complaints Policy. If you would to see a copy of the policy, please contact our office on 1800 918 377. 

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