Pilot Project flying the legal flag for consumers on the Border
Hume Riverina Community Legal Service (HRCLS) has joined forces with the Consumer Action Law Centre (CALC) to strengthen its approach to dealing with consumer legal issues faced by people on the Border.
HRCLS has entered a partnership with the Victorian-based CALC, along with Barwon Community Legal Service, to work together to identify and address the consumer law, credit law and insurance law needs of clients living in regional and rural Victoria and to provide better access to CALC’s specialist knowledge.
HRCLS principal lawyer Sarah Rodgers said the six-month project allowed HRCLS to play a part in the Federation of CLCs’ ongoing campaign to increase access to justice for people and has assisted the service’s lawyers identify consumer problems and help people, particularly those who have been misled and face crushing debt and repayment issues.
“We see a lot of people who are affected by family violence, or suffering disability, mental illness or homelessness” Ms Rodgers said. “Frequently these are people who also find themselves in debt through unfair loans or consumer leases and they don’t realise they can get help with these issues. Working with CALC has meant that we are better equipped to help people with all their legal problems and to connect them with specialist legal advice from wherever they are in our region.”
CALC Lawyers Lachlan Edwards, Philippa Heir and Lisa Grealy have visited HRCLS over the past few months to train staff and establish clear referral pathways to CALC’s expertise. Jesse Marshall was in the region last week and was able to provide community worker training in Wangaratta on Thursday 28, June alongside HRCLS lawyers Deb Fisher and Jodie Wells. The topics discussed were Fines, Family Law and Consumer Issues; three common, everyday legal problems. It is hoped that the more community workers are informed about the law in these areas and the services that are available to assist, the earlier people will be referred for the help they need.
Ms Rodgers said HRCLS would also use the opportunity of working with CALC to learn more about running law reform campaigns to target inconsistencies in the law and advocate for positive change. “CALC is a leader in the sector for highlighting legal issues and getting results, and we want to increase our law reform effort,” she said. “Identifying potential law reform areas and calling on Governments to make changes to the law stops people getting entangled in the law system in the first place. This reduction in the number of people getting in trouble with the law and their issues exacerbating is a win-win situation.”
This work has been undertaken within the framework of a broader project led by the Federation of Community Legal Centres, to improve the interaction between the 24 generalist and 25 specialist Community Legal Centres (CLCs) across Victoria. The Project is funded and supported through Victoria Legal Aid’s Community Legal Centre Innovation and Transformation Fund.